Welcome to the 360°SMART Service Portal

The 360°SMART Service Portal from Hennecke brings together service information and support offerings for the entire machinery and plant technology across our portfolio.

What the 360°SMART Service Portal offers:

  • Efficient ticket management

  • Remote service and FOAMATIC IoT

  • Comprehensive spare parts webshop

  • Up-to-date machine and system documentation

  • Streamlined returns management

  • Training programs and convenient user management

Go to Login

A quick guide to the 360°SMART Service Portal, the parts catalog, and the documentation can be found here.

Contact

Do you have questions about our products and services, ongoing orders, or repairs? Or would you like to request a quote?

Use our contact form to quickly reach the right service specialist within our global organization.

Global First-Level-Support

Our first-level support is available 24/7, 365 days a year at +49 2241 339 360. To help us assist you quickly and efficiently, please have your Hennecke order number or MACHINE ID ready.

You can find the order number or MACHINE ID on your machine or system (example: nameplate | QR label).

Local Service-Support

Local service teams of Hennecke PUR Solutions are available on business days from 8:00 AM to 4:00 PM (local time) in your language.

Germany

Hennecke GmbH (Sankt Augustin)
+49 2241 339 555

Italy

HENNECKE-OMS S.p.A. (Verano Brianza)
+39 0362 983 262

Forms

Our web forms allow you to submit service-related requests quickly and directly to the responsible contacts.

360°SMART

Setup and configuration of access for remote service

360°REPAIR

Registration of repairs, warranty claims, and returns

Tutorials & Downloads

Our video tutorials support you in using the 360°SMART Service Portal. Additional information about the 360°SERVICE portfolio is available in our brochures.

360°SERVICE

For efficient and reliable production

Hennecke machinery and systems enable customers worldwide to achieve high-quality and cost-efficient production results. 360°SERVICE enhances this performance with a comprehensive range of services – from technical support and spare parts to professional staff training.

Our 360°SERVICE portfolio covers a wide range of services for our entire product range and can be flexibly adapted to your specific requirements, ensuring high system availability and reliable, efficient production processes.

Comprehensive Service Offering

Do you rely on Hennecke machinery and systems? Our services help you sustainably maintain performance, availability, and operational safety.
 

360˚SPARE PARTS - One-stop spare parts expertise

Genuine Hennecke spare parts help ensure the long-term performance and availability of your machines and systems.

With 360˚SPARE PARTS, you benefit from:

  • Reliable parts availability

  • Short delivery times

  • Expert guidance

  • Attractive price-performance ratio

Most items are shipped within 24 hours and can be tracked via e-tracking. You can also take advantage of customized spare parts packages tailored to your needs and receive professional advice when selecting the right components.

360˚REPAIR - Fast, reliable, professional

Professional refurbishment of machine components helps extend the service life of your equipment. Additionally, 360˚REPAIR offers a wide range of rental components at attractive conditions.

  • Certified repair of machine components

  • Detailed cost estimates and cost-effectiveness analysis before each repair

360°SMART - Expert support, remote service, and process monitoring

With 360°SMART, you benefit from the expertise of our service specialists worldwide—direct, efficient, and without the need for on-site service.

  • First-level support 24/7

  • Second-level support from specialists at headquarters

360˚PREVENTIVE - Optimize production, minimize risk

With 360˚PREVENTIVE, you optimize production and increase system reliability at transparent fixed costs, effectively reducing risks and minimizing unplanned downtime.

360°RETROFIT - Upgrade innovation

360°RETROFIT upgrades your existing machines and systems with innovative retrofit solutions, bringing them up to the latest state of the art.

360°TRAINING - Fit for PUR

With 360°TRAINING, you expand your employees’ expertise through our hands-on training and seminar programs.

  • Significant improvement in work quality and productivity

  • Optimization of production processes and sustainable reduction of maintenance costs

360˚ENVIRONMENTAL - Solutions for sustainable production and lifecycle management

360˚ENVIRONMENTAL supports sustainable polyurethane processing throughout the entire lifecycle of your systems.